Browse our most commonly asked questions about NeuralFX signals, the investment fund, licensing, and technical setup.
All Questions
NeuralFX is an AI-powered forex trading ecosystem that combines a 28-layer deep-learning analysis engine with institutional-grade ICT (Inner Circle Trader) methodology. We offer a fully automated trading bot, a managed PAMM investment fund, and educational resources β all designed to give retail traders access to the same edge used by professional desk traders at tier-1 banks.
NeuralFX has been in active development since 2021 and publicly available since Q1 2023. Our core AI model has processed over 14 years of tick-level forex data across 28 major and minor pairs, and our live trading results have been independently verified through MyFXBook since March 2023.
NeuralFX operates as a software provider and investment fund manager. The investment fund arm operates under a registered financial services framework. Our licensed brokers β the platforms through which the bot executes trades β are fully regulated by the FCA (UK), ASIC (Australia), and CySEC (EU). We strongly advise all users to review the risk disclosure before investing.
NeuralFX was founded by a team of quantitative analysts, ex-institutional traders, and machine learning engineers. Our lead architect has 12+ years of algorithmic trading experience across equities and FX markets. The team is distributed across London, Dubai, and Singapore.
Most retail bots rely on lagging indicators (MACD, RSI, Bollinger Bands) that are publicly known and therefore arbitraged away. NeuralFX is built on ICT's Order Block and Liquidity Zone framework β the same structural logic used by banks to accumulate and distribute positions. Our AI doesn't predict price; it identifies institutional footprints and follows smart money.
The bot is optimised for the 8 major pairs: EURUSD, GBPUSD, USDJPY, USDCHF, AUDUSD, USDCAD, NZDUSD, and GBPJPY. Extended licence holders also get access to 12 minor pairs and XAUUSD (Gold). Trading outside these pairs is not recommended as the AI model has not been calibrated for exotic pairs.
Yes. Our live MyFXBook account (Account ID: NeuralFX-LIVE-01) has been publicly verified since March 2023. You can view real-time drawdown, win rate, profit factor, and monthly returns directly on MyFXBook. We do not use demo results to represent performance.
You need three things: (1) a NeuralFX licence β purchased directly from this website; (2) a live trading account with one of our recommended brokers (IC Markets, Pepperstone, or Fusion Markets); and (3) a Windows VPS (Virtual Private Server) to run MetaTrader 4/5 24/5. We provide a full setup guide in the member portal, and our support team can assist with VPS configuration.
We recommend IC Markets (raw spread ECN account), Pepperstone (Razor account), or Fusion Markets. These brokers offer raw interbank spreads, fast execution (under 1ms latency to NY4 servers), and support for EA (Expert Advisor) trading with no restrictions. Avoid market-maker brokers as they often re-quote or delay execution, which negatively impacts the bot's performance.
The absolute minimum is $200, however we strongly recommend starting with at least $500 for the Standard plan and $1,000+ for the Pro plan. The bot's risk management scales position sizes dynamically using a percentage-of-balance model (default 1% risk per trade), so smaller accounts will naturally trade micro lots. Lower starting capital simply means smaller absolute dollar returns.
After purchase, log into the NeuralFX member portal and download your personalised EA file (.ex4 or .ex5). Open MetaTrader β Tools β Options β Expert Advisors β tick "Allow automated trading" and "Allow DLL imports". Drag the EA onto your desired chart (recommended: EURUSD M15 or H1). Enter your licence key when prompted. A full video walkthrough is available in the member portal.
No prior trading experience is required to run the bot β it operates fully automatically. However, we do encourage all users to complete our free ICT fundamentals course in the member portal so you understand what the bot is doing and why. For our investment fund (PAMM), zero experience is needed as our traders manage everything on your behalf.
MetaTrader 4/5 is a Windows-native application. Mac users have two options: (1) rent a Windows VPS (we recommend Contabo or Vultr β from $5/month) and run the bot there, or (2) use a Mac-compatible broker terminal that supports EA functionality. Our setup guide covers both scenarios.
Most users are fully live within 2-4 hours of purchase. This includes broker account opening (instant with IC Markets), VPS setup (~30 minutes), EA installation (~15 minutes), and licence activation (~5 minutes). Our onboarding team is available via live chat for real-time assistance during business hours.
We offer three tiers: Standard ($97/month or $797/year) β core 8 major pairs, 1 broker account, standard risk settings; Pro ($197/month or $1,497/year) β all 28 pairs including Gold, 3 broker accounts, advanced risk controls, priority support; Lifetime ($2,497 one-time) β everything in Pro, unlimited broker accounts, all future updates, lifetime member portal access. All plans include a 14-day money-back guarantee.
We offer a 14-day money-back guarantee which effectively functions as a risk-free trial on a live account. We do not offer a free demo-account trial because demo execution differs significantly from live execution β demo results would be misleading. Our MyFXBook verified live track record is available publicly so you can assess real performance before purchasing.
Standard licences are tied to one MetaTrader account number. Pro licences allow up to 3 account numbers. Lifetime licences are unlimited. If you need to change your account number (e.g., you switch brokers), you can reset your binding once every 30 days from the member portal without contacting support.
We accept credit/debit cards (Visa, Mastercard), PayPal, bank transfer, and cryptocurrency (USDT/USDC on BSC network, BTC, ETH). Crypto payments are processed through our integrated BSC payment gateway and confirmed within 3 block confirmations (~9 seconds). All payments are processed securely.
You will receive email reminders at 7 days and 24 hours before renewal. If your subscription lapses, the EA will enter a "read-only" mode β it will not open new trades but will manage any existing open positions to closure. Your member portal access and settings are preserved for 30 days, making reactivation seamless.
Yes. We offer a full, no-questions-asked refund within 14 days of purchase for all new subscribers. To claim, simply email support@neuralfx.ai with your order number. Refunds are processed within 3-5 business days. Note: refunds are not available for accounts that have already received a refund previously, or for Lifetime licences after 14 days.
Our AI model is a deep neural network with 28 processing layers. Each layer specialises in a different dimension of market analysis: layers 1-6 handle multi-timeframe trend identification (from M1 to MN); layers 7-12 detect institutional order blocks and fair value gaps; layers 13-18 analyse liquidity pools and stop-hunt patterns; layers 19-24 process macro correlation data (DXY, bond yields, commodity prices); and layers 25-28 apply the final trade selection filter including a dynamic risk-reward optimiser. The output is a binary decision: enter or do not enter.
ICT (Inner Circle Trader) is a trading framework developed by Michael Huddleston that maps how institutional banks and hedge funds move price to accumulate and distribute large orders. Key concepts include Order Blocks (the last opposing candle before a strong impulse move β banks often return to these zones), Fair Value Gaps (inefficiencies in price delivery that price is drawn to fill), Liquidity Sweeps (engineered stop-loss hunts above/below swing points), and Optimal Trade Entry (the 61.8%-79% retracement of an impulse). NeuralFX's AI has been trained to identify all of these patterns across 28 pairs in real time.
Our verified live account shows a win rate of 68-74% depending on market conditions. It is important to note that win rate alone is not the best performance metric β our average risk-reward ratio is 1:2.3, meaning we make 2.3x more on winning trades than we lose on losing trades. A 65% win rate with a 1:2 R:R generates significantly better returns than a 90% win rate with a 1:0.3 R:R (as seen in most grid/martingale bots).
The bot you run on your MetaTrader operates from a fixed, pre-trained model snapshot. We retrain and update the core model quarterly using the latest 6 months of tick data. Updates are pushed to all active licences automatically β you'll receive a notification in the member portal when an update is available. Major model upgrades (e.g., v2 to v3) are released as feature updates.
NeuralFX has a built-in economic calendar filter powered by the ForexFactory news feed. By default, the bot pauses all new trade entries 30 minutes before and 30 minutes after high-impact news events (NFP, FOMC, CPI, etc.) for the affected pairs. This filter is configurable β you can extend or reduce the pause window, or disable it entirely (not recommended). Existing trades with stops already set are not affected.
Each trade uses a hard stop-loss placed beyond the nearest liquidity void β typically 15-40 pips depending on the pair and timeframe. Position sizing is calculated dynamically: default is 1% of account balance per trade, configurable from 0.5% to 3%. A daily drawdown circuit-breaker halts trading if daily losses exceed 5% (configurable). The AI never uses martingale, grid, or averaging strategies. Every trade stands alone.
Pro and Lifetime licence holders have access to the advanced settings panel within the EA interface. Configurable parameters include: risk per trade (%), max concurrent trades, session filter (London/NY/Asian), minimum R:R threshold, news filter window, and pair enable/disable toggles. Standard users have access to risk percentage and session filter only. We recommend leaving other settings at default unless you have a specific reason to adjust.
The NeuralFX Investment Fund is a PAMM (Percentage Allocation Management Module) investment vehicle where your capital is pooled with other investors and traded by our professional algorithmic trading desk. Returns are distributed proportionally to your share of the fund. You maintain full ownership of your capital β it remains in a segregated sub-account under your name at the regulated broker. We never hold your funds directly.
The minimum investment is $500 for the Standard Fund tier and $5,000 for the Premium Fund tier. Premium tier investors receive a lower performance fee (15% vs 20%), priority withdrawals processed within 24 hours, and a dedicated account manager.
When you invest in the PAMM fund, your capital is allocated to a master trading account as a percentage share. For example, if the total fund is $100,000 and you invest $10,000, you hold a 10% share. If the fund makes $5,000 in a month (5% return), your account is credited $500 (10% of $5,000) before performance fees. The broker's PAMM system handles all allocation and attribution automatically β no manual transfers occur.
We operate on a pure performance fee model with no management fees. Standard tier: 20% performance fee on profits only. Premium tier: 15% performance fee. There are NO monthly subscription fees, NO setup fees, and NO fees on losing months. If the fund has a negative month, the performance fee clock resets β we only charge fees once previous losses are recovered (high-water mark principle).
Losing months do happen β no trading system is immune to drawdown periods. If the fund loses in a given month, the following applies: (1) No performance fee is charged. (2) The high-water mark is maintained β we must recover the loss before charging any future performance fees. (3) The fund's maximum historical drawdown has been 8.3% (verified on MyFXBook). Our risk protocols target a maximum drawdown of 15% β if drawdown approaches this level, the trading desk de-risks aggressively by reducing position sizes and pausing lower-confidence setups.
Since verified inception (March 2023), the fund has returned an average of 7.2% per month with a Sharpe ratio of 2.1. Individual months have ranged from -2.1% to +18.4%. Past performance is not a guarantee of future results. All figures are independently verified on MyFXBook. We publish monthly performance reports in the investor portal.
Open a live account with IC Markets (our PAMM-enabled broker partner), complete the fund investor registration form in your NeuralFX member portal, and transfer your desired investment amount to your IC Markets account. The PAMM allocation link will be provided β once you click "Join", your capital is automatically allocated to the master account. The entire process takes approximately 1 business day.
For bot licence users: your account is your own broker account β withdraw directly via your broker at any time with no restrictions from NeuralFX. For PAMM fund investors: log into the NeuralFX investor portal, navigate to "Withdraw Funds", and submit a withdrawal request. Standard withdrawals are processed within 2-3 business days. Premium tier withdrawals are processed within 24 hours. Funds are returned to the same bank account or wallet used for deposit (AML compliance).
NeuralFX charges no withdrawal fees for fund investors. Your broker may charge their standard withdrawal fee (typically $0-$5 for bank transfer, free for e-wallets). Cryptocurrency withdrawals incur the standard network gas fee which is deducted from the withdrawal amount. We recommend withdrawing to a crypto wallet to avoid bank wire fees.
Yes, for the bot (your own broker account) β you can deposit and withdraw freely at any time. For the PAMM fund β withdrawals are processed at the end of each trading week (Friday close). There is no lock-up period. If you submit a withdrawal mid-week, it will be queued for the Friday processing window. Emergency withdrawals can be requested via support for a $25 processing fee.
Available withdrawal methods include: bank wire transfer (SWIFT/SEPA), cryptocurrency (USDT BEP-20, BTC, ETH), and e-wallets (Skrill, Neteller). Bank transfers typically take 3-5 business days to arrive. Crypto withdrawals arrive within 1 hour. E-wallet withdrawals arrive within 24 hours. Minimum withdrawal amount is $50.
Performance fees are calculated and deducted automatically at the end of each calendar month by the PAMM system at the broker level. You will see the gross return, the performance fee deduction, and your net credit itemised in your monthly statement. Performance fees are only deducted on net positive months above the high-water mark β meaning if the fund is in drawdown from a previous month, no fees are charged until you are back in profit.
Yes. Forex trading carries significant risk of capital loss. The FCA states that 74% of retail CFD accounts lose money. NeuralFX does not eliminate this risk β we mitigate it with robust risk management. You should only trade or invest with capital you can afford to lose. Our bot uses hard stop-losses on every trade, fixed position sizing (not martingale), and a daily drawdown circuit-breaker. Even so, no system can guarantee profit.
The maximum peak-to-trough drawdown on our verified live account since March 2023 is 11.7%. This occurred during a period of extreme USD volatility following surprise FOMC statements in Q3 2023. The account recovered within 6 weeks. Our risk settings are calibrated so that a series of 10 consecutive losses (at default 1% risk) would result in approximately a 9.6% drawdown β a scenario that has never occurred in our testing.
Your capital in the PAMM fund remains in a segregated sub-account under your own name at IC Markets β a broker regulated by ASIC (Australian Securities and Investments Commission) and the SCB (Securities Commission of The Bahamas). NeuralFX is a PAMM manager and cannot withdraw your funds β we can only trade on your behalf. This is a structural protection: even if NeuralFX ceased operating, your funds would remain safe at the regulated broker.
Multiple independent safeguards: (1) Fixed % risk per trade β default 1%, max configurable 3%. (2) Hard stop-loss on every trade β no exceptions. (3) Daily drawdown limit β trading halts if daily losses exceed 5% (configurable). (4) Maximum 3 concurrent open trades to prevent over-exposure. (5) News filter pauses the bot during high-impact events. (6) No martingale, no grid, no averaging β each trade is fully independent. These are not optional features; several are hard-coded at the core model level.
For bot users: your EA file continues to function for the duration of your active licence period. Once the licence server goes offline, the bot will cease to execute new trades but will manage existing positions to closure. Your broker account and funds are entirely unaffected. For PAMM investors: as noted above, your funds sit in your own segregated broker account. You can withdraw at any time directly from the broker without NeuralFX's involvement.
Absolutely β a VPS (Virtual Private Server) is essential for reliable bot operation. If you run the EA on your home computer, any downtime (power cut, internet outage, sleep mode) will cause the bot to miss trades or fail to manage open positions. A VPS runs 24/5 in a data centre co-located near broker servers, ensuring sub-1ms execution latency and 99.9% uptime. We recommend Contabo VPS S (from $5.50/month) or AWS Lightsail. Setup guides are in the member portal.
Our support team and AI assistant are always available. Average response time under 2 hours.
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