Last updated: May 2025 · Effective: May 1, 2025
Please read these Terms & Conditions carefully before using NeuralFX products, services, or investment offerings. By accessing our platform you agree to be bound by these terms.
These Terms & Conditions ("Terms") govern your use of the NeuralFX automated trading software ("Software"), any associated services, and participation in the NeuralFX Managed Investment Fund ("Fund"), operated by NeuralFX Ltd ("NeuralFX", "we", "us", "our"), registered in England and Wales. These Terms constitute a legally binding agreement between NeuralFX and you ("User", "Licensee", "Investor").
By accessing our website, purchasing a licence, or investing in the Fund, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use our services.
Subject to payment of the applicable licence fee and your continued compliance with these Terms, NeuralFX grants you a non-exclusive, non-transferable, revocable licence to install and use one (1) instance of the Software on a single MetaTrader 5 terminal connected to a single live or demo trading account ("Permitted Use").
Licence Keys are delivered electronically to the email address provided at checkout within 30 minutes of payment clearance, subject to automated verification. NeuralFX reserves the right to delay delivery pending manual fraud checks.
Licence holders are entitled to all Software updates released during the licence validity period at no additional charge. Major version upgrades may require a separate purchase at NeuralFX's discretion.
You must not, and must not permit any third party to:
Breach of any restriction will result in immediate licence revocation without refund and may lead to legal action.
We accept payments via Stripe (credit/debit card), PayPal, and cryptocurrency (BNB/USDT on Binance Smart Chain) where available. All prices are displayed in USD unless stated otherwise. Currency conversion fees are your responsibility.
All prices are exclusive of VAT/GST unless stated. Where applicable under UK or international tax law, VAT will be added at the prevailing rate. You are solely responsible for any taxes arising from your use of the Software or participation in the Fund.
Annual licences renew automatically unless cancelled at least 48 hours before the renewal date. You will receive a reminder email 14 days prior to renewal. Lifetime licences are a one-time purchase with no recurring charges.
Initiating a fraudulent chargeback against a valid charge constitutes a material breach of these Terms. NeuralFX reserves the right to permanently ban your account, revoke all licences, and pursue debt recovery.
You may request a full refund within 7 calendar days of your purchase date, provided that the Licence Key has not been connected to any live or demo MT5 account. A refund will be denied if our systems detect that the Software has been activated, connected, or used in any manner.
To request a refund, contact legal@neuralfx.online with your order number. Approved refunds are processed within 5–10 business days to the original payment method.
Capital deposited into the NeuralFX Managed Fund is deployed into live trading markets. Fund investments are non-refundable. You may submit a withdrawal request in accordance with Section 7.4, subject to the applicable notice period. Returns generated by the Fund cannot be reversed or refunded.
NeuralFX reserves the right to refuse a refund where evidence of misuse, fraud, or breach of these Terms is present, regardless of the time elapsed since purchase.
The NeuralFX Managed Fund is a PAMM-style (Percentage Allocation Management Module) arrangement whereby investor capital is pooled and traded by NeuralFX's proprietary algorithmic strategies on a designated MT5 broker account. NeuralFX is not a regulated fund manager, investment adviser, or financial institution. Participation constitutes a contractual arrangement, not the acquisition of securities or regulated investment products.
Net trading profits are distributed as follows: 70% to investors (pro-rata to capital contributed) and 30% to NeuralFX as a performance fee. No performance fee is charged in months where the Fund records a net loss. The performance fee is calculated on a high-water-mark basis to ensure fees are only charged on new profits.
Profits are calculated and distributed monthly, on or before the 10th business day of the following calendar month. Distributions are made to the withdrawal method registered in your investor dashboard. Minimum distribution amount is USD 10; amounts below this threshold are rolled over to the next period.
Investors may withdraw their principal capital by submitting a withdrawal request via the investor dashboard with a minimum of 7 calendar days' notice. Withdrawals are processed at the month-end net asset value (NAV) applicable at the time of processing. NeuralFX reserves the right to extend the notice period to up to 30 days in exceptional market conditions, with prior written notice to affected investors.
The minimum investment amount is USD 100. Maximum investment per individual investor is subject to plan-specific limits as published on the website.
You confirm you are not a US Person as defined under Regulation S of the US Securities Act 1933. The Fund is not registered with the US Securities and Exchange Commission (SEC) and interests in the Fund have not been registered under the US Securities Act. Participation by US Persons is expressly prohibited.
By using the Software or investing in the Fund, you acknowledge that:
The Software, its source code, algorithms, design, documentation, branding, and all associated intellectual property rights are and shall remain the exclusive property of NeuralFX Ltd. Nothing in these Terms transfers or assigns any intellectual property right to you. Your licence is strictly limited to the Permitted Use defined in Section 3.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless NeuralFX Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Software; (b) your participation in the Fund; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.
NeuralFX may terminate or suspend your licence or Fund participation immediately, without notice or refund, if you breach these Terms. Upon termination, your right to use the Software ceases immediately. Outstanding Fund capital subject to a valid withdrawal request will be processed in accordance with Section 7.4, but NeuralFX reserves the right to freeze accounts pending investigation of suspected fraud or legal process.
NeuralFX reserves the right to amend these Terms at any time. Material changes will be communicated by email to registered users at least 14 days before taking effect. Your continued use of the Software or participation in the Fund after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Software and submit a withdrawal request for Fund capital.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any dispute arising under these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. Notwithstanding the foregoing, NeuralFX may seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property.
For legal enquiries, please contact:
NeuralFX Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: legal@neuralfx.online
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